Shipping & Delivery Policy – Basanti.ae
At Basanti.ae, we partner with premium logistics networks to guarantee safe, swift transit for your orders. By completing a purchase on our store, you acknowledge and agree to the delivery parameters outlined below.
1. Standard Delivery Timeline
🚀 Under normal operating procedures, we will safely deliver your package within 2 working days of receiving your confirmed order verification.
2. Priority Shipping for Prepaid Orders
💳 Paid Online? Orders successfully processed via online payment gateways qualify for priority fulfillment. We will dispatch and ship your package to you the very next working day.
3. Premium Couriers & Tracking
📦 To preserve your shopping experience, we strictly use the most reliable and trusted top-tier courier companies in the UAE. This guarantees your clothing arrives pristine, safely sealed, and easily trackable.
4. Missed Deliveries & Failed Attempts
Our couriers will reach out to confirm your location details prior to final drops. Please ensure your provided contact phone number remains active.
- ⚠️ If a customer is not responding or fails to answer the courier, we will attempt delivery on 2 separate working days.
- ❌ Strict Policy: After 2 failed delivery attempts, the shipment will automatically lock as un-deliverable, cancel, and return straight to our fulfillment warehouse.
Need Delivery Tracking Assistance?
If your delivery is delayed or you missed a call from our courier representatives, please reach out immediately:
- 💬 WhatsApp Tracking Support: +971 52 852 6263
- ✉️ Support Email: basantiuae@gmail.com
- 🌐 Official Website: www.basanti.ae