Refund & Cancellation Policy – Basanti.ae
At Basanti.ae, we strive to ensure you are entirely satisfied with your purchase. Please review our structured policy below regarding returns, deductions, and processing windows. By placing an order on www.basanti.ae, the customer confirms complete acceptance of these terms.
1. Packaging Requirements & Product Condition
To qualify for a standard return processing, items should ideally be returned in their original, undamaged condition along with their original intact packaging.
- Returns without original packaging: If an item is returned missing its original outer packaging, a deduction of 50% of the product’s purchase price will be applied directly to your final refund breakdown.
2. Return Processing Fee
- A flat return handling, courier, and operational processing fee of 30 AED will be automatically deducted from your total refund amount for every distinct return request initiated.
3. Refund Claims & Required Information
To securely process a refund via bank transfer, customers are required to submit a formal verification claim to our internal support team.
- ❌ Mandatory Requirement: You must share your accurate bank account details (Account Holder Name, Bank Name, and IBAN/Account Number) at the time of claiming your refund.
- We cannot authorize, validate, or queue any monetary reversals without this structured identification data provided beforehand.
4. Refund Processing Time
Once your return package is physically received at our verification hub and passes successful inspection protocols, the financial transfer will be safely scheduled.
- ⚠️ Please allow 5 to 6 working days for the transferred funds to fully reflect inside your private banking channel.
- This processing window begins strictly after you have shared complete bank verification details and the return receives formal approval.
5. Legal Compliance
This return framework is designed to stay structurally aligned with the official UAE Consumer Protection regulations concerning online digital retail storefront operations and standard product returns.
Contact Support
If you have questions regarding item returns or need assistance submitting your bank processing details, please connect directly with our desk:
- 💬 WhatsApp Support: +971 52 852 6263
- ✉️ Support Email: basantiuae@gmail.com
- 🌐 Official Website: www.basanti.ae