Shipping policy
Shipping Policy
At Basanti UAE, we aim to deliver your order safely, quickly, and smoothly. Please read our shipping policy before placing an order.
1. Delivery Area
Basanti UAE currently delivers within the United Arab Emirates only.
At this time, we do not offer international shipping unless clearly confirmed by Basanti UAE before the order is placed.
2. Delivery Charges
Basanti UAE may offer free delivery across the UAE on eligible orders or promotional campaigns.
If any delivery charge applies, it will be shown at checkout before you complete your order.
Delivery charges may vary depending on location, order value, delivery method, or promotional offer.
3. Order Processing Time
Orders are usually processed after payment confirmation and order verification.
Processing time may vary depending on product availability, order volume, weekends, public holidays, or any unexpected delay.
If we need more information to process your order, we may contact you by phone, WhatsApp, email, or SMS.
4. Delivery Time
Estimated delivery time within the UAE is usually 2 to 5 working days after order confirmation, depending on your location and courier availability.
Delivery times are estimates only and may be affected by:
• Incorrect or incomplete delivery address
• Customer not answering phone calls or WhatsApp messages
• Customer not available at the delivery location
• Courier delays
• Public holidays or weekends
• High order volume
• Weather, traffic, or unexpected events beyond our control
5. Customer Contact Details
Customers must provide accurate and complete delivery information, including:
• Full name
• Complete delivery address
• Building name or villa number
• Area and emirate
• Correct phone number
• Any special delivery instructions, if required
Basanti UAE is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or unreachable customer contact details.
6. Failed Delivery
If delivery fails because the customer is unavailable, does not answer calls, provides an incorrect address, or refuses to receive the order, additional delivery charges may apply for re-delivery.
If the order is returned to Basanti UAE due to failed delivery, we may contact the customer to arrange re-delivery or another suitable solution.
7. Order Tracking
Where available, tracking details may be shared with the customer by SMS, WhatsApp, email, or courier notification.
If you need help tracking your order, you can contact us with your order number.
8. Damaged or Wrong Delivery
Please check your order as soon as you receive it.
If your item arrives damaged, defective, incorrect, or not as described, please contact us immediately with your order number and clear photos.
Email: basantiuae@gmail.com
WhatsApp: +971 52 852 6263
We will review the issue and provide a suitable solution according to our Return & Refund Policy.
9. Delivery Delays
Basanti UAE will always try to deliver orders as quickly as possible. However, delivery delays may happen due to courier issues, public holidays, weather, traffic, high order volume, or circumstances beyond our control.
Basanti UAE is not responsible for delays caused by courier companies or incorrect customer information, but we will support customers in following up where possible.
10. Order Cancellation Before Shipping
Orders may be cancelled only before they are packed or dispatched.
Once an order has been shipped, cancellation may not be possible and the Return & Refund Policy will apply.
11. Contact Us
For any shipping or delivery questions, please contact us:
Basanti UAE
Email: basantiuae@gmail.com
WhatsApp: +971 52 852 6263
Website: basanti.ae
Location: United Arab Emirates