Refund policy

Return & Refund Policy

At Basanti UAE, we want every customer to feel confident when shopping with us. Please read our return and refund policy carefully before placing an order.

7-Day Return Policy

We offer a 7-day return window from the date you receive your order.

To be eligible for a return, the item must be:

• Unworn, unused, unwashed, and unaltered
• In the same condition as received
• With all original tags attached
• In its original packaging
• Free from perfume, stains, damage, makeup marks, or signs of use
• Supported by proof of purchase, such as an order confirmation, invoice, or receipt

Returns requested after 7 days from delivery may not be accepted, unless the item is defective, damaged, incorrect, or not as described.

How to Request a Return

To request a return, please contact us at:

Email: basantiuae@gmail.com
WhatsApp: +971 52 852 6263

Please include your order number, full name, contact number, reason for return, and clear photos if the item is damaged, defective, or incorrect.

Returns must be approved by Basanti UAE before the item is sent back. Items returned without prior approval may not be accepted.

Approved returns should be sent to:

Return Address: [INSERT RETURN ADDRESS]

Return Shipping Charges

For normal return requests, such as size preference, change of mind, or customer selection error, the customer is responsible for return shipping charges.

If the return is due to a defective, damaged, wrong, or incorrectly supplied item, Basanti UAE will review the case and arrange a suitable solution, which may include replacement, exchange, refund, or return support.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, incorrect, or not as described, please contact us immediately at basantiuae@gmail.com or WhatsApp +971 52 852 6263 with clear photos and your order details.

Once we review the issue, we will offer an appropriate solution, which may include replacement, exchange, repair where applicable, or refund.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns for:

• Items that have been worn, washed, used, altered, or damaged after delivery
• Items without original tags or original packaging
• Items with perfume, stains, makeup marks, food marks, or signs of use
• Custom-made, altered, or personalized items
• Final sale or clearance items, unless defective, damaged, incorrect, or not as described

This does not affect your rights if the item is faulty, damaged, wrongly supplied, or misdescribed.

Exchanges

Exchanges are subject to stock availability.

If you need a different size or item, please contact us within 7 days of receiving your order. Once your return is accepted and the item is received in eligible condition, we may process an exchange or guide you to place a new order.

If the requested replacement item is not available, we may offer store credit, an alternative item, or a refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method where possible. Refund processing may take up to 10 business days after approval, depending on your bank or payment provider.

Original delivery charges may not be refundable unless the return is due to an error from Basanti UAE, or the item is defective, damaged, incorrect, or not as described.

If more than 15 business days have passed since your refund was approved, please contact us at basantiuae@gmail.com.

Order Cancellation

Orders can be cancelled only before they are packed or dispatched. Once the order has been shipped, the return process will apply.

For any return, exchange, or refund question, please contact us:

Basanti UAE
Email: basantiuae@gmail.com
WhatsApp: +971 52 852 6263
Website: basanti.ae
Location: United Arab Emirates